Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original packaging. 

To start a return, please contact us at hello@esoescosmetics.com.

When your return is accepted, we'll send instructions on how to send your package. Please don't send returns before connecting with us. 

You'll be responsible for the return and you'll need to send it to: 840 Rancho Dr. Suite 4-870, Las Vegas, NV 89102.

You can always contact us for any return question at hello@esoescosmetics.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@esoescosmetics.com.